SERVICES

As a professional hot tub with 11 years' experience, Halo provide professional services and high quality products. If you need to confirm whether Halo is a real factory, we can show you our factory live.

As soon as your request is received, Halo sales manager who have good knowledge-basis, will contact you immediately to better understand your demands for the function and appearance of the hot tub. Then sales manager will recommend some models to you and you can choose the models which best meet your requirements. Certainly, we can also design a new model for you if you need. After that, our sales manager will send you a precise professional quotation proposal for your confirmation.

Once the proposal is confirmed, a final sales order will be submitted for your approval  and confirmation with the items listed as follows:

• Necessary order relative Information. 
• A confirmed product list with pricing. 
• Terms of payment, delivery and lead-time. 
• Other agreed clauses e.g., technical support.

As soon as the sales order is signed by both parties and the agreed down-payment transaction is received at Halo assigned bank account, the order fulfilment will start immediately in Halo internal order system.

Under precise and real-time manufacturing and quality control, all the parts and spas will be produced 100% based on our committed specifications and standard. “What we deliver what we promise” is always the key to drive Halo business growth.

Before shipping, Halo will do the 100% checking of the listed items for each order:

BOM checking with specifications & standard. Safety & performance testing of individual units. Pre-implementation trial run before Exit-work. Parts & component inspection by a packing list. Final package, labels, certificate and shop drawings, etc.

With over 11 years international business experience, Halo has been very professional at long-distanced oversea transportation protection and troubleshooting.

Working closely with the assigned logistic parties and our local service team, Halo is fully capable to guarantee the excellent delivery of your project on time. Meantime, we are also flexible to deliver the hot tubs to your location according to the unexpected situation of your site readiness and project timeframe delay.

Our relationship with you doesn’t end when we deliver the hot tubs. Halo will continue to provide you with the promised after-sales warranty.

• Spa Structure Warranty.
• Shell Surface Warranty.
• Standard Equipment Warranty.
• Optional Components Warranty.
• Cabinets Warranty.
• Step, Bar table, Bar stool Warranty.
• Cover Warranty.